Privacy Policy

Last updated: 21 April 2026

This Privacy Policy explains how Liguria Pharma Care SRL ("we", "us", "our") collects, uses, discloses and protects your personal data when you visit or make a purchase from proctowell.net (the "Website") or otherwise interact with us. We are committed to handling your information in a lawful, fair and transparent way.

1. Data Controller

The data controller responsible for your personal data is:

Liguria Pharma Care SRL
Website: https://proctowell.net
Email: [email protected]

2. Types of Data We Collect

2.1 Data you provide to us

Contact details: name, surname, email address, phone number, billing and shipping address.
Account information: username, password and preferences when you create an account (if available).
Order information: products ordered (such as Proctowell dermato-cosmetic gel), order date, order value, delivery method, and any notes you choose to add.
Communication content: messages you send via contact forms, email, or other communication channels, including customer service requests or feedback.
Marketing preferences: your consent choices for newsletters and promotional messages.

2.2 Data collected automatically

When you visit the Website, we may automatically collect certain information through cookies and similar technologies:

Technical data: IP address, browser type and version, device type, operating system, time zone setting, and approximate location based on IP.
Usage data: pages visited, time spent on pages, links clicked, referring URL, and interaction with Website features.

This information is generally collected in an anonymous or pseudonymous form and is used to improve the performance and security of our Website.

2.3 Payment data

Payments on our Website may be processed by trusted third-party payment providers. We do not store or have direct access to your full payment card details. The payment provider processes this data securely on our behalf. We may receive limited information related to the payment status (for example: paid, pending, failed) for order management and accounting purposes.

3. Legal Bases and Purposes of Processing

We process your personal data only when we have a valid legal basis, such as:

Contract performance: to process your orders, handle payments, arrange delivery, provide customer support, and manage your account.
Legal obligations: to comply with tax, accounting, and consumer protection laws or requests from competent authorities.
Legitimate interests: to maintain and improve our Website, prevent fraud, secure our systems, and understand how our products and services are used. We balance these interests against your rights and expectations.
Consent: to send marketing communications or place non-essential cookies where required by law. You can withdraw your consent at any time.

4. How We Use Your Data

We may use the information we collect for the following purposes:

To register and manage your account on proctowell.net, if you choose to create one.
To process and fulfill your orders, including sending order confirmations, delivery updates and related service communications.
To answer your questions, provide support, and handle complaints or product inquiries.
To personalize your experience on the Website, for example by remembering your preferences.
To analyze Website traffic and performance, fix technical issues, and optimize content.
To prevent, detect, and investigate fraud, security incidents, or misuse of our services.
To send newsletters or promotional information about Proctowell and related products, if you have consented or where allowed by law. You may unsubscribe at any time.
To comply with applicable laws, regulations, and requests from public authorities.

5. Cookies and Similar Technologies

Our Website uses cookies and similar technologies to provide essential functionality and to understand how visitors use our services.

5.1 What are cookies?

Cookies are small text files stored on your device by your browser. They help the Website recognize your device and remember certain information about your visit.

5.2 Types of cookies we may use

Strictly necessary cookies: required for the Website to function properly (for example, to remember items in your cart or to enable secure login).
Performance and analytics cookies: help us understand how visitors use the Website so we can improve content and navigation.
Functional cookies: remember your choices, such as language settings or region, to provide a more personalized experience.
Marketing cookies: may be used, with your consent where required, to deliver relevant advertising and measure the effectiveness of campaigns.

5.3 Managing cookies

You can control cookies through your browser settings and, where available, through our cookie banner or preferences tool. If you disable certain cookies, some parts of the Website may not function correctly.

6. How We Share Your Data

We do not sell your personal data. We may share it only with trusted third parties when necessary, such as:

Service providers: IT hosting, Website maintenance, payment processors, delivery and logistics partners, email service providers, and analytics tools. They process data only under our instructions and with appropriate safeguards.
Professional advisers: lawyers, accountants, or auditors, where needed to protect our legal rights and comply with our obligations.
Public authorities: when required by law, regulation, or legal process, or to protect our rights, property, or safety or those of others.
Business transfers: in the event of a merger, reorganization, or sale of all or part of our business, personal data may be transferred as part of the transaction, subject to confidentiality obligations.

7. International Data Transfers

Your personal data may be stored and processed within the European Union (EU) and the European Economic Area (EEA). If we work with service providers located outside the EU/EEA, we will ensure that appropriate safeguards are in place, such as EU Standard Contractual Clauses or equivalent legal mechanisms, to protect your data.

8. Data Retention

We keep your personal data only for as long as is reasonably necessary for the purposes described in this Privacy Policy or to comply with legal obligations.

Order and billing data is typically stored for the period required by applicable tax and accounting laws.
Customer service communications are retained for the time needed to resolve your request and for a limited period afterward for quality and documentation purposes.
Marketing data is processed until you withdraw your consent or object to such processing.

9. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

Right of access: to obtain confirmation whether we process your data and receive a copy.
Right to rectification: to request correction of inaccurate or incomplete data.
Right to erasure: to request deletion of your data in certain circumstances.
Right to restriction: to request limitation of processing in specific cases.
Right to data portability: to receive your data in a structured, commonly used, and machine-readable format and transmit it to another controller where technically feasible.
Right to object: to object to processing based on legitimate interests or to direct marketing at any time.
Right to withdraw consent: where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.

To exercise these rights, please contact us using the details in the "Contact Us" section below. We may need to verify your identity before responding to your request.

10. Data Security

We take appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access. While we strive to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Children’s Privacy

Our Website and products are intended for adults. We do not knowingly collect personal data from children under the age of 16. If you believe that a child has provided us with personal information, please contact us so we can take appropriate steps to delete such data.

12. Third-Party Websites

The Website may contain links to third-party sites that are not operated by us. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, or if you want to exercise your privacy rights, please contact us at:

Email: [email protected]
Website: https://proctowell.net